Crafting a Winning Retail Communications Strategy for the 2020 Holiday Season

Even though summer just started, Q4 will be here before we know it, so now is the time for retailers to prepare for the holiday season. As always, it’s important to reflect on last year’s lessons, but given the unique challenges posed by COVID-19, it’s crucial for marketers to stay flexible as they lay out their plans. Examining 2019 trends within the context of 2020, here are our top tips for designing an effective holiday strategy as we navigate the unchartered territory ahead.

Video: How Successful Retail Brands are Accelerating Digital Transformation During COVID-19

Even in the best of times, retail processes – from supply chain to marketing – were far from perfect. Today, there is a heightened need for retailers to be more agile and quick to market while still delivering a truly customer-centric shopping experience.

Adapting Your Retail Communications to Coronavirus

At a time when customers are experiencing high levels of uncertainty and anxiety, the last thing you want is to be remembered as another stressor in their lives during a crisis. However, through thoughtful messaging that prioritizes consumers’ needs, it’s possible to become a source of trust during this challenging moment. In that spirit, Movable Ink is sharing industry-specific insight for retail brands to offer value and support to customers.

Video: Reimagining the In-Store Experience in a Post-Pandemic World

As we look ahead to the remainder of 2020, there’s a big question on everyone’s mind: What will the world look like post-pandemic?

Video: Adapting Subscription-Based Services in the Wake of COVID-19

From free trials to new product bundles, subscription-based services are pulling out all stops to attract and retain customers during the pandemic. But the question remains: are these tactics working?

Ramping Up as Retail Lockdown Lifts

With tech monopolies challenging the traditional set-up, the desire for instant gratification, as well as the huge cultural shift induced by COVID-19, it has never been harder to achieve long-term brand equity in retail. Phrasee wanted to create something that would be valuable to help navigate through the coming weeks and so have collated some thoughts and insights from Julio Lopez at Movable Ink, April Mullen from SparkPost, and themselves.

Webinar: Customer Communication Strategies in the Age of Coronavirus: The Next Phase

As we move into the next sustained phase of the novel coronavirus, workforces and businesses are impacted from every side and communications and marketing strategies have evolved accordingly. That’s why the Movable Ink Client Strategy Team partnered up with Tom Buchok, CEO of MailCharts, to share the latest data and trends on messaging tactics across all US B2C email marketers, as well as strategies that best-in-class marketers are using to respond compassionately and creatively in the face of significant business challenges. 

Retail Communications in the Age of Coronavirus

Effective critical communications start at the top, with senior leaders using email marketing as a means to share news about COVID-19, what they are doing to help, and also what consumers can do to stay safe and help others. But apart from the commonality of top-of-mind emails from the C-Suite, communications in the age of coronavirus should not be one-size-fits-all.

Webinar: Customer Communications in the Age of Coronavirus

As the novel coronavirus continues to impact businesses worldwide, customer communications, including how to best respond and react to the news cycle, are more critical than ever before. In addition to health and economic concerns, many of our clients have been dealing with challenging issues relating to their marketing programs.

4 Ways Mobile Marketers Can Create Relevant, Cross-Channel Experiences

It’s a brand new (mobile) world! There’s no denying it – consumers are tethered to their phones. With Sendpulse reporting that 83% of millennials sleep with their phones beside them in bed, and eMarketer projecting US m-commerce sales will reach $588 billion by 2023, it’s easy to see why mobile is now a key component of any marketing strategy.